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Making Money Easier
The Easy Picture Guide to Banking
Telephone Banking
Some Banks will let you use the telephone to do your banking.
Be careful!
It must always be YOU that makes the phone call. If you are not happy doing this, telephone banking may not be right for you. If anyone else tries to call, your Bank Account may be stopped. That would mean that you CAN’T take out any of your money.
Some of the Banks let you use the telephone to do your banking AND you can also go into the Bank in the high street.
Other Banks are ONLY on the telephone.
If you want to use telephone banking you will need to ring a special telephone number.When you do this you will need to know your Account Number and Bank Sort Code.
You will also need to remember a special secret number called a Personal Identification Number or Telephone PIN which the Bank will give you.
You may also be given a secret password. You can change your password to one you can remember more easily, like a shape or something that is special to you. And as well as these you will need to remember some other personal security details. If you are not good at remembering words or numbers then telephone banking may not be good for you.
SECURITY DETAILS
These are things that the Bank will have on their files to
make sure you are who you say you are and they are
things like your date of birthor your mother’s maiden
name. You are most likely to be asked for these things
if you Bank by telephone or on the internet.
These are things that the Bank will have on their files to
make sure you are who you say you are and they are
things like your date of birthor your mother’s maiden
name. You are most likely to be asked for these things
if you Bank by telephone or on the internet.
Important!
You must ALWAYS keep your Telephone PIN secret.
You must NEVER tell anyone your PIN – not even your friends or the Bank workers. You must also keep your Account Number, password and security details secret and safe.
You CAN tell the Bank worker your Account Number, Sort Code and security details, but you will only ever be asked for PART of your password, not all of it. You should NEVER be asked for the whole password.
If a Bank worker does ask you for your whole password, or if you are worried, DO NOT tell them. Afterwards tell your Bank what happened.
With telephone banking you can ring up to find out how much money you have in your Bank Account at any time of the day or night.
Telephone banking means that you can manage your Bank Account from home.
