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It’s OK to complain if you are not happy with your Bank.

How to complain at the Bank

You can go to the Bank to make a complaint.



Talk to the customer adviser. You can tell them what the problem is.


If you are not happy you can ask for the Bank’s complaints procedure. The Bank worker may give you a Complaint Form Leaflet.
This will tell you how you can make a complaint. It will tell you who you can contact and how you can do this. It will tell you what the Bank will do about your complaint.



You can talk to your friend or advocate about what to do.


If you have tried to complain at the Bank but you are still not happy, you can contact the Banking Ombudsman. They will try to help you too.