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- Introduction
- What is a Bank
- What is a Bank Account
- Why do I need a Bank Account
- How Do I Choose a Bank Account
- How Do I Open a Bank Account
- How Do I Get The Most From My Bank Account
- Other Things The Bank Might Offer
- Bank Cards
- Bank Machines
- PIN
- Interest
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Making Money Easier
The Easy Picture Guide to Banking
Paying Bills by Telephone
Some Banks will let you use the telephone to pay your bills.
You will need to dial the special telephone number.
When you have rung the telephone number, you will be asked some questions. It may be a real person asking you questions, or it may be a machine. You will be asked for some numbers and answers to security questions. These might be:
• What is your Account Number?
• What is your Sort Code?
• What is your secret telephone PIN? (This is NOT the same as a Bank Card PIN)
• Other special numbers and security details
So you need to make sure you know all your numbers. You might be asked to say your answers out loud. Or you might be asked to put them into the telephone keypad.
Important!
It is important to remember to keep your security details secret and safe from all other people, except the Bank workers.
You must NEVER tell anyone your telephone PIN – not even your friends or the Bank workers.
#ACCOUNT NUMBER
This is the number that identifies your Bank Account - you will be the only person with this number.
This is the number that identifies your Bank Account - you will be the only person with this number.
SECURITY DETAILS
These are things that the Bank will have on their files to make sure you are who you say you are and they are things like your date of birthor your mother’s maiden name. You are most likely to be asked for these things if you Bank by telephone or on the internet.
These are things that the Bank will have on their files to make sure you are who you say you are and they are things like your date of birthor your mother’s maiden name. You are most likely to be asked for these things if you Bank by telephone or on the internet.
